Assistant General Manager
Job DescriptionJOB SUMMARYBonus EligibleResponsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investmentAssists the General Manager in leading the team in the development and implementation of property-wide strategiesVerifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectationsBuilds relationships with key customers and is involved in the sales process.CANDIDATE PROFILEEducation and ExperienceoHigh school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.ORo2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.CORE WORK ACTIVITIESAssisting the Operational and Financial Management of the PropertyoVerifies that all brand standards are being maintained in each area of the property.oVerifies that all team members meet or exceed all brand requirements.oManages the operation of the all property departments.oPromotes both Guarantee of Fair Treatment and Open Door policies.oVerifies that a viable key control program is in place.oMaintains current licenses and permits as prescribed by local, state and federal agencies.oProvides a safe working environment in compliance with OSHA/MSDS.oManages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.oReview financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.oComplies with all corporate accounting procedures.oPerforms required annual Quality audit with GM and RD.Supporting the Management and Development of Departmental TeamsoStays readily available/approachable for all employees.oExtends professionalism and courtesy to employees at all times.oLeads by example demonstrating self-confidence, energy and enthusiasm.oAssists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goalsMakes sure that staffing levels are appropriate to exceed guest expectations.oSets clear performance expectations with the General Manager.oAssists team supervisors with constructive coaching and counseling.oSolicits feedback for continuous improvement.Managing the Guest ExperienceoExtends professionalism and courtesy to guests at all times.oMotivates and encourages staff to solve guest and employee related concerns.oProvides excellent customer service by being readily available/approachable for all guests.oTakes proactive approaches when dealing with guest concerns.oAssists employees in understanding guests ever-changing needs and expectations, and how to exceed them.Conducting Human Resource ActivitiesoVerifies that orientations for new team members are thorough and completed in a timely fashion.oTakes proactive approaches when dealing with employee concerns.oVerifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.oPerforms other duties as assigned and needed.The salary range for this position is $70,000.00 to $87,000.00 annuallyMarriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plansBenefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this postingMarriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.Marriott International is an equal opportunity employerWe believe in hiring a diverse workforce and sustaining an inclusive, people-first cultureWe are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable lawMarriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.About the TeamResidence Inn by Marriott helps guests thrive while on long stays so they can perform at their bestSpacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alikeWorking at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guestsIn joining Residence Inn, you join a portfolio of brands with Marriott InternationalBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Recommended Skills Accounting Accounts Payable Accounts Receivable Business Administration Business Process Improvement Courtesy Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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